FAQs

FAQs

 

Q: What is the return or exchange policy?

A: We are more than happy to honor a refund when the original purchase has been made within 30 days of the returned item. The item needs to be returned unused and with the product tags still attached to the clothing and with a original receipt. Exchange of an item can be done at any time as long as we have an item we can exchange with. If nothing will suffice, a gift card will be issued to be used at a later date if need be. 

*Cash and Credit Card refunds are not applicable at our Sig on Smith location.

 

Q: How do I find a specific item and/or size?

A: Specific items, as well as certain sizes, can be searched. Simply click on the “search” tool in the top right corner and it will show you the items that are available in the requirements you input. For example, if you are looking for only Medium aloha shirts. Type in “Medium aloha shirts” and it should produce what we have available on our site.

 

Q: I live in Hilo, Is there a way that I can pick up at the Hilo store?

A: This option is always available for our customers here in Hilo, or if you will be traveling here. We now have a "Hilo Store Pickup" option available in your shopping cart. Be sure to Select “Hilo Store Pickup” before checking out. This will waive any shipping charges and you will receive a confirmation e-mail when your package is ready for pick up at our Hilo store.

*Store Pickup option is currently not available for our Sig on Smith location