RETURN / EXCHANGE POLICY

We are more than happy to honor a refund for purchases made online at sigzanedesigns.com or from our Flagship Downtown Hilo store if an item is returned to us within 30 days of the original purchase. The item needs to be returned with the original receipt in an unused, sellable condition and with the product tags still attached.

If the item was purchased via our web store, send the item back to us at:

Sig Zane Designs
ATTN: Returns
122 Kamehameha Avenue
Hilo, Hawaii 96720

Please include a note indicating what your expectation is. The cost of shipping for returns to the web store will not be refunded, only the cost of the item(s) plus tax.

Exchange of an item can be processed at any time up to a year after the initial purchase. Inventory moves quickly. If we cannot offer an exact exchange for the same item (in a different size or a similar garment of equal value) a gift card will be issued to be used at a later date. Online gift certificates can be transferred to our Hilo or Sig on Smith locations. Gift certificates issued from our brick and mortar locations can also be transferred but only on weekdays when staff is available to do the transaction via the web.

To expedite the exchange process, please email us at info@sigzane.com or call our office at (808) 935-9980 to let us know what you are looking for. If we have the item in stock, it will be set aside to guarantee your exchange.
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